Russ Scalpone, PH.D, provides consulting and research in organization effectiveness and change management and works at all levels of the client organization to facilitate change and help clients in improve individual, team, and organizational performance. Specific areas of expertise include:

His work in strategic performance measurement has been the subject of presentations before the International Quality&Productivity Center and the Conference Board, as well as an article authored for Employment Relations Today.

Russ’ experience includes almost 12 years with A.T. Kearney, Inc providing client services in such areas as organization redesign, operations improvement, management development, and training systems design. At both Kearney, and later as a Consulting Psychologist with the firm of Medina&Thompson, Inc., Russ utilized psychological assessment and coaching to improve executive performance, and helped client organizations implement high performance work systems.

In 1993, Russ joined one of his clients, Amoco Corporation, to become a Practice Leader, providing organization effectiveness consulting to Amoco businesses and Shared Service departments. This work encompassed change management consulting and developing a wide range of tools and processes, such as employee and customer surveys and a business assessment based upon the Baldrige Criteria for Performance Excellence. Russ also headed a team that designed Amoco’s approach to Strategic Scorecarding, a process later benchmarked and recognized internationally as a best practice.

When BP acquired Amoco, Russ joined McDonald’s Corporation as Director, Organization Effectiveness & Assessment, where he led a three-person unit providing organization effectiveness consulting to the US business, and managed a multi-year research project that identified management practices with the greatest impact upon business outcomes. This study determined the “drivers” of both McDonald’s customer experience and employment experience, as well as the relationship of these factors to store-level sales trends and financial results.

Russ’ many years of consulting work with new product teams and process improvement teams has led him to develop the Innovation Capability Assessment (ICA), a survey tool enabling clients to assess and improve factors critical to product/process innovation and new product development. He also currently teaches Creativity and Innovation within the Master of Product Development Program (MPD) at Northwestern University.

Russ is active in a variety of professional organizations, including the Society for Industrial and Organizational Psychology, Society of Consulting Psychology, and American Society for Quality.